Policies

Safety and service limitations policy

Reaching High Areas – Due to liability & safety reasons, our cleaners are not able to climb higher than a two-step ladder.

Lifting – We cannot move items weighing more than 25 pounds.

Moving Large Appliances – We’re happy to clean around or underneath your large appliances. However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.

Interior Window Cleaning – Window(s) should be accessible via a 2-3 step ladder. Due to liability & safety reasons, our cleaners are not able to climb on ladders or reach high areas.

We cannot move firearms in order to clean an area. Clients who own firearms should move them to an area we do not clean.

We do not clean animal/human feces, urine, vomit, blood or other similiar bio-hazard materials.

We do not use bleach, except for a client’s request. Please note, we will not be responsible for any damage it might cause.

We do not haul away trash, debris or furniture. This also includes Move Out Cleanings.

Cancellation Policy

We understand it may be necessary to reschedule on occasion. If it is necessary to cancel or skip your scheduled service, The White Glove Cleaner requires notice of two business days. If we receive less than a two business day notice, or if we cannot access the home, it will be necessary to charge a $65 fee. All future cleanings will remain uncharged. Schedule or service charges may not be made through your professional house cleaner.

Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time cleaning charges will apply.